This library
training has been developed to help front-line library workers better serve
patrons with mental illness and/or developmental disabilities. The training was
created using input from focus groups consisting of public library staff
members, mental health consumers and mental health professionals. The content
of the program reflects many hours of collaboration and interaction between
Department of Mental Health (DMH) librarians and the
"in-the-trenches" front-line workers of many Missouri libraries.
The Pratt Learning Blog is a great place to find information about training, learning portfolios, and get helpful tips on customer service, managing employees, or other library issues. We'll also be posting post-conference reflections and ideas discovered by staff members at programs they attended.
WELCOME TO THE STAFF DEVELOPMENT AND TRAINING OFFICE HOMEPAGE.
This learning page is a great place to find information about training, learning portfolios, and get helpful tips on customer service, managing employees, or other library issues. We'll also be posting post-conference reflections and ideas discovered by staff members at programs they attended.
Subscribe to the blog to get updates when ideas are posted.
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