WELCOME TO THE STAFF DEVELOPMENT AND TRAINING OFFICE HOMEPAGE.

This learning page is a great place to find information about training, learning portfolios, and get helpful tips on customer service, managing employees, or other library issues. We'll also be posting post-conference reflections and ideas discovered by staff members at programs they attended.

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Showing posts with label technology. Show all posts
Showing posts with label technology. Show all posts

Friday, January 6, 2023

Computers in Libraries deadline for applications is February 17

Registration is now open for the Computers in Libraries conference in March 2023.  

The deadline for submitting your funding requests will be February 17, 2024.  


Please request $330 per night for your hotel, as the website price does not include taxes and fees.

If you have any questions, please contact SD&T.


Monday, May 16, 2022

Register for the Percipio online training

 

Here is a quick link to the Percipio login.  You can create your own account and get started.  You must use your Pratt email to register for the site.



SkillSoft retires on June 30, 2022 and no information will be available after that date.

Thursday, August 1, 2019

ALA Annual - Ready, Set, Bank @ Your Public Library

A standout session I attended at this year’s ALA Annual Conference was “Ready, Set, Bank @ Your Public Library,” led by a Capital One rep and librarians from Queens and Houston. I primarily chose to attend this one because I was interested in how a public library might work with a for-profit business to benefit patrons. This session offered so much more than I was expecting, especially in terms of marketing programs to users. 
The goal of this initiative was to promote mobile banking to older adults (don’t call them seniors!) who may be hesitant to embrace new technology. Many of Pratt’s patrons rely on mobile devices to get online and I think we need to consider this for future programming and instructional opportunities. Don’t assume that older customers don’t use digital technology; often, they just need someone to teach them how to use online tools. Most are happy to embrace it so long as it’s relevant to their lives, such as connecting through social media or looking up health information. When it comes to online banking, they often have security concerns. We can address this by promoting the benefits, such as being able to see real time transactions and maintaining privacy and independence. 

Libraries are an ideal setting to reach these customers and I appreciated that the videos and resources are not brand-specific. The resources only mention “the bank”, not Capital One specifically. The libraries they partnered with were able to benefit from their extensive market research and implement microlearning in short videos the bank created. The program has expanded to include lesson plans in Spanish. These focus less on technology skills and more on the banking system in the U.S. The Capital One representative mentioned that any of their banks could possibly offer trainings at our branches. For more information, head to www.readysetbank.org 

If you weren’t able to make ALA this year, you can read a digital copy of the American Libraries’ wrap-up issue here: https://t.co/rxXIq8eNXT 

Katy Troeschel
Social Science and History Department

Thursday, April 13, 2017

Teach a man to fish - the problem with training and proverbs

At a recent conference I attended, one speaker used the well-known phrase "give a man a fish and you feed him for a day, teach him to fish and you feed him for a lifetime."   The speaker was using this to illustrate that successful training is important for all employees, but I found myself thinking about this for some time, and from a training perspective, this is an extremely flawed proverb.  

Training is not a singular event, but an ongoing process.  If we treat training as an isolated event, then we cannot expect a successful result.  Each program/class/webinar/book accessed by our employees is one part of a much larger system of development.  Let's use the proverb to show how this works.

In our story, did we provide one fishing lesson and then expect the man to be successful, or did we stick with him until we were satisfied with his competency?  One single session or class is usually not enough to confirm that the skill has been acquired.  Will we be checking back with him in the future?  Providing refresher classes or upgrading his skills if needed?  It is unlikely that he will continue to be successful without acquiring new skills. 

What types of fish were caught during the training sessions? Were they all the same or different?  Will the man have access to these types of fish in his daily life or were they only available in the area where he was trained?  Can he replicate the training conditions?  If not, his chances of success are small.  It is easy to be successful in class and give the correct answers, but can you replicate this success on the job or in less than ideal conditions?

What type of tools (technology) were used for the fishing class?  Are these tools readily available to the man in the future?  Were the tools specific to the type of fish being caught, or were they suitable to a variety of situations?  Did he use bait or lures?  Does he have the money to purchase these in the future?  What happens if his fishing tools are lost or break (obsolete technology)?  Can he sustain his success as time passes?

Is follow-up training available to the man?  It is one thing to catch a fish, and quite another to clean it and cook it.  Does he know which parts of the fish to eat and which to avoid?  Was his training thorough, or just a small part of a larger need?  If we don't teach him to clean the fish then maybe he'll die from choking on fish bones.  Technically this is feeding him for a lifetime, but I don't think that is what the proverb intended.  It's easy to say "well he should know these things," but when we are introduced to a new skill or idea we need to avoid making assumptions about what our employees do and don't already know.

Did we teach the man to cook the fish?  This is an important part of the process.  Technically you can live on raw fish, but then you run the risks of parasites and Salmonella.  Does he know different ways to cook the fish, and will he have access to fire and utensils?  With training, it is important to consider the next step in the process.  Where can participants go for more information?  Are there other types of training in different formats?  What if they want to take the next step?  One training session is unlikely to contain all the information the participants need, so what is next?

Did we teach the man in our story to cook other things to go with the fish?  He'll need some vegetables and fruit to maintain a healthy diet and limit his intake of mercury.  Likewise, our trainees need to know how the training fits into their overall skill set or abilities.  What educational need is being satisfied by the training?  Are there other skills that can be connected to those covered in this training?  Where does it fit into the abilities needed by the employee?

Finally, and perhaps this should be first, what if the man in the story doesn't want to be a fisherman?  Maybe he doesn't even like fish.  Maybe he doesn't want a physical job outdoors in all weathers.   Maybe he has a physical condition that would prevent him from doing the job.  Maybe he had neither the disposition nor the basic abilities needed to be a successful fisherman. Not every person can do every job, regardless of the amount of training s/he receives, so is there a backup plan for our fisherman?  

Does he have a retirement plan?    Is there a plan to care for him in his old age? What happens when he gets too old to physically do the job?   What happens if the fish population declines and he can't catch enough to feed himself?  Is there a plan to teach him a different skill set if needed?  It is important to keep improving skills throughout your career and planning for changes in your industry.

What happens if he gets tired of fishing, assuming he ever wanted to do it at all?  Once starvation is no longer a threat, he may become dissatisfied with his life as a fisherman and his performance will suffer.  People lose interest in their jobs if they are not given the chance to grow and improve themselves.  Will we be providing training in the future on new fishing techniques and equipment, or will he be obsolete in 5 years’ time?



So perhaps the proverb should be 
"give a man a fish and you feed him for a day,  teach him to catch and cook fish, grow and prepare vegetables and fruits, give him upgraded fishing lessons as needed, and plan for alternate training in the case of obsolescence,  and you feed him for a lifetime."   Not as catchy, but certainly a more successful training plan.

Friday, June 10, 2016

City of Baltimore Registration Form and Process

If you are interested in taking one of the classes offered by the City DHR, you need to print the registration form, complete the first page, and get your supervisor to sign, and then send it to SD&T.  If the relevance of the class to your position is not obvious, you also need to submit a goals and intentions statement as well.

The form can be found here:

 http://humanresources.baltimorecity.gov/sites/default/files/Registration_Form_0318_0.pdf

As always, if you have questions contact SD&T.

Monday, May 16, 2016

MLA/DLA 2016 Conference Notes -- SOLID Conference Discussion

During the session "Lessons From Non-Library Conferences," Scott Reinhart & Bob Kuntz from the Carroll County Public Library shared some very interesting technology innovations from the SOLID Conference.  Some notable examples included the following: 


  • custom 3D printed cell phone cases available through vending machines in Japan
  • an electronic "smart plate" that keeps track of your eating habits and calorie intake
  • 3D printed automobile chassis made from carbon fiber.  (This was an example of using technology to create products locally.)
Mr. Reinhart & Mr. Kuntz discussed how the field of biology is influencing technology in the notion that "binary diversity" can potentially help improve computer security and how DNA may be used as a high capacity storage unit in the future.  The presentation provided an insider's glimpse into some of the innovations from Silicon Valley that could impact society in general and library service specifically.

Greg Fromme
Herring Run Branch