According to the MSL end of year statistics, the following classes in Percipio were recommended by participants. There are many good options here, and more in the program.
Making the Most of an Organizational Change.
Embedding Inclusion into Everyday Experiences
Essential Customer Service Skills
Any of the Excel courses
Overcoming Unconscious Bias channel, particularly Understanding Unconscious Bias Overcoming Your Own Unconscious Biases, Overcoming Unconscious Bias in the Workplace, Recognizing and Addressing Micro-behaviors in the Workplace
Business writing, and all the related courses
Any Cisco class is highly recommended.
Using Communication Strategies to Bridge Cultural Divides
Confronting Workplace Conflict
Taking Effective and Professional Notes
Great Leaders must be inclusive
If you would like access to the Percipio classes, you can create an account using your EPFL email on the website:
https://marylandlibraries.percipio.com/login?state=%2F#/
