Reminder "How to Deal with Problem Behaviors Related to COVID-19" webinar mandatory for all on-site staff

As we return to a full time schedule, SD&T would like to remind all staff about a webinar that will help us prepare for the re-entry of our customers. This webinar “How To Deal With Problem Behaviors Related to COVID-19” will be required viewing by all employees.

This one hour program is designed to help you with difficult situations related to COVID-19 including patrons who refuse to wear a mask (or refuse to wear it correctly), methods to ensure social distancing with customers, and ways to manage someone who is showing possible symptoms. The program will also review reasons why people might not be complying with policy and suggest some strategies for handling these situations. 

 The recorded webinar is available on the NicheAcademy website.

If you’ve never used NicheAcademy before you will need to register in the program with your name, email, and library system. 

Once you register for this program, you will also have access to other NicheAcademy programs as provided through the Maryland State Library. These webinars are approved for continuing education credit.

After you view the Program Behaviors webinar, you will need to pass a short quiz to show that you understood the material.  You can find the quiz here. 

If you have any questions about the program please contact SD&T.

Introduction to Homelessness Resources - Webinar Recording available

Topic: Introduction to Homelessness Resources
Date: Apr 29, 2021 09:46 AM Eastern Time

Speakers:  Michael Stafford and Jessi Stevens, Mayor's Office of Homeless Services

Below is the link for the program we ran this morning.  Please note that the beginning of the recording is missing, but it picks up at the end of Michael's introduction.

https://marylandlibraries.zoom.us/rec/share/pNOTNtrPpfYzvgHoK5qaxzr4UzQxJFL0bEobnVVUruf80zKgKybj9QuZiuJUAAT7.nOAD7N1Iiz62BdC9 

Passcode: *0i7$3Xq

The resources that go with this program are now available under the new Resources for Staff and Customers page of the blog.

Also, the transcription was done by auto-transcript, so try not to laugh too hard - Lisa

Links for Problem Behaviors Webinar and Quiz

 As we prepare for the next steps in our reopening plans, SD&T has identified a webinar to help prepare everyone for the eventual re-entry of our customers.  This webinar  “How To Deal With Problem Behaviors Related to COVID-19” will be required viewing by all employees.  The presenter, Ryan Dowd, is the author of The Librarian’s Guide to Homelessness and a trainer who focuses on how to compassionately manage problem behaviors.  

This one hour program is designed to help you with difficult situations related to COVID-19 including patrons who refuse to wear a mask (or refuse to wear it correctly), methods to ensure social distancing with customers, and ways to manage someone who is showing possible symptoms.  The program will also review reasons why people might not be complying with policy and suggest some strategies for handling these situations.

 

The recorded webinar is available on the NicheAcademy website:

 https://us02web.zoom.us/webinar/register/3015832712254/WN_igsAhx1sRzaUnae6BTAdQQ

 

If you’ve never used NicheAcademy before you will need to register which will include sharing your name, email, and library system.  Once you register for this program, you will also have access to other NicheAcademy programs as provided through the Maryland State Library.

  

Once you complete the program, you will need to pass a short quiz to show that you understood the material.  You can find the quiz here: 

 

Quiz link:  https://www.surveymonkey.com/r/9F36P9D