WELCOME TO THE STAFF DEVELOPMENT AND TRAINING OFFICE HOMEPAGE.

This learning page is a great place to find information about training, learning portfolios, and get helpful tips on customer service, managing employees, or other library issues. We'll also be posting post-conference reflections and ideas discovered by staff members at programs they attended.

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Showing posts with label cultural competencies. Show all posts
Showing posts with label cultural competencies. Show all posts

Friday, June 19, 2020

Access and Equity resources on WebJunction.org

Our access to WebJunction includes their list of resources for libraries that are looking for ways to "stand in solidarity, to take action, and to ensure library services and programs are equitable and safe for all."  

WebJunction has their page sorted by the following categories.  Some items are articles, some are webinars, and some are links to other pages.  There is a wide variety of information for library staff.

Take a look, there is a lot of great information.

On WebJunction

Statements and Resources from Libraries

Online Resources

For Supporting Youth

Creating Diverse Collections

Articles

Booklists and Books

Multimedia

On Accessibility


Monday, June 3, 2019

MLA 2019 - Favorite Program

One of my absolute favorite and most valuable trainings at MLA was Cindy Pol of BCPL’s training on serving Latino customers. I learned some fascinating facts about demographics of Latinx customers in Maryland, such as the fact that Hispanics in Maryland have the highest median income in the nation. 

We also went over the cultural norms of Central America, where the plurality of Latinos in Maryland are from. We learned crucial vocabulary and outreach strategies for reaching our newest neighbors and practiced filling in a map of Latin America. It was a humbling and educational cultural experience.

 I was excited to see several Pratt employees in the audience- I can’t wait for us to put our cultural competencies to use to reach Spanish-speaking and Latinx Baltimoreans!

Cornelia Beckett
School and Student Services