WELCOME TO THE STAFF DEVELOPMENT AND TRAINING OFFICE HOMEPAGE.

This learning page is a great place to find information about training, learning portfolios, and get helpful tips on customer service, managing employees, or other library issues. We'll also be posting post-conference reflections and ideas discovered by staff members at programs they attended.

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Showing posts with label all staff. Show all posts
Showing posts with label all staff. Show all posts

Monday, June 9, 2025

Reminder: EPFL Staff Forum for June 10

 All staff are invited to participate in the Staff Forum, scheduled for 6/9/25 at 9 a.m.  


Join Zoom Meeting
https://us02web.zoom.us/j/81974530529?pwd=8BVffMda0H3XOk9vXcVNJEgIQJeuiZ.1

Meeting ID: 819 7453 0529
Passcode: 495064

Wednesday, August 18, 2021

Elijah Cummings Healing Cities Trauma Informed Training - Mandatory for all staff - with updated links

The recordings of the first four of the Elijah Cummings Healing Cities Trauma Informed Training are available for viewing.  These are mandatory programs, so if you missed any of the live programs click on the link below to view the session.  Please let your manager know when you have completed the training. 


1. If you missed Dr. Lawrence Brown's discussion of Historical and Structural Racism in Baltimore, on June 17, 2021, here is the link to the recording of that session. [please note this session is not eligible for CEU hours]

https://us02web.zoom.us/rec/share/1ZzKbkIThv7Cr8wlk07Abhvp9mYmIwlq64yt5Af0ATdzydvQpAXOILzAWiFLTWl6.1VjQGTLqw0KJuFL0 

Passcode: 5*5F2SjQ

Here are the links to the recordings from October 11, 2021.

4. The fourth session from November 12, 2021 on Trauma Informed Care and Historical Racism can be viewed here:

https://marylandlibraries.zoom.us/rec/share/ZDOeJRXAO8KoOXa6ZWUoCckgwsIoYRTIgX3hDsiFJ7WuHiJZXQX7aHYcYclNsq7F.7jRNEnLCDlU3UGdK

Access Passcode: w$2H94Kb


Friday, October 9, 2020

Links for Problem Behaviors Webinar and Quiz

 As we prepare for the next steps in our reopening plans, SD&T has identified a webinar to help prepare everyone for the eventual re-entry of our customers.  This webinar  “How To Deal With Problem Behaviors Related to COVID-19” will be required viewing by all employees.  The presenter, Ryan Dowd, is the author of The Librarian’s Guide to Homelessness and a trainer who focuses on how to compassionately manage problem behaviors.  


This one hour program is designed to help you with difficult situations related to COVID-19 including patrons who refuse to wear a mask (or refuse to wear it correctly), methods to ensure social distancing with customers, and ways to manage someone who is showing possible symptoms.  The program will also review reasons why people might not be complying with policy and suggest some strategies for handling these situations.

 

The recorded webinar is available on the NicheAcademy website:

 

If you’ve never used NicheAcademy before you will need to register which will include sharing your name, email, and library system.  Once you register for this program, you will also have access to other NicheAcademy programs as provided through the Maryland State Library.

  

Once you complete the program, you will need to pass a short quiz to show that you understood the material.  You can find the quiz here: 

 


Tuesday, September 22, 2020

Get Ready for Workday recorded webinar access

If you were unable to attend the Employee Self Service (ESS) Getting Ready for Workday webinars hosted by the city last week, you can view the recorded webinar.  It is important for all library staff to become familiar with Workday.


https://www.gotostage.com/channel/cobworkdaywebinarrecordings

Click on the video you wish to view, then click on the arrow in the middle of the image.

Please register using your name and EPFL email address.  Do not use one of the other options on the left.