WELCOME TO THE STAFF DEVELOPMENT AND TRAINING OFFICE HOMEPAGE.

This learning page is a great place to find information about training, learning portfolios, and get helpful tips on customer service, managing employees, or other library issues. We'll also be posting post-conference reflections and ideas discovered by staff members at programs they attended.

Subscribe to the blog to get updates when ideas are posted.

Saturday, May 20, 2023

MLA/DLA 2023 Conference "Leveled Up" to Success

 

Over 600 staff members from Maryland and Delaware libraries gathered in Cambridge for the 2023 MLA/DLA Annual Conference.  Conference director Kelsey Hughes and co-director Anita Crawford, and the entire conference committee, brought together exciting guest speakers, authors, and an interesting group of vendors.  With over 60 breakout sessions, 3 Ignite sessions, MLA and DLA member meetings, a tech playground, a meetup with the new BCMLA, and a return visit from Pets on Wheels of Delmarva, attendees had plenty of opportunities for learning and networking.

There were also lots of fun activities, including s'mores by the campfire, karaoke, the silent auction, the Harriet Tubman Visitor Center Tour, and morning yoga on the lawn. The now infamous pub quiz was well attended, and the EPFL team of Julie Johnson, Heather Yost, Kinshasa Vargas-Pile, guest Heather Riley, and yours truly, held our own against much larger teams, even winning a round and coming in second in several others. 🏆 

Thanks to all staff who participated as committee members, program presenters, or attendees.


Lisa R. Kenyon

Staff Development and Training




Thursday, May 18, 2023

Percipio course recommendations

 

According to the MSL end of year statistics, the following classes in Percipio were recommended by participants.  There are many good options here, and more in the program. 

Making the Most of an Organizational Change.
Embedding Inclusion into Everyday Experiences
Essential Customer Service Skills
Any of the Excel courses
Overcoming Unconscious Bias channel, particularly Understanding Unconscious Bias Overcoming Your Own Unconscious Biases, Overcoming Unconscious Bias in the Workplace, Recognizing and Addressing Micro-behaviors in the Workplace
Business writing, and all the related courses 
Any Cisco class is highly recommended.
Using Communication Strategies to Bridge Cultural Divides
Confronting Workplace Conflict
Taking Effective and Professional Notes
Great Leaders must be inclusive


If you would like access to the Percipio classes, you can create an account using your EPFL email on the website:


https://marylandlibraries.percipio.com/login?state=%2F#/