“When Bad Things Happen to Good Librarians”

This library training has been developed to help front-line library workers better serve patrons with mental illness and/or developmental disabilities. The training was created using input from focus groups consisting of public library staff members, mental health consumers and mental health professionals. The content of the program reflects many hours of collaboration and interaction between Department of Mental Health (DMH) librarians and the "in-the-trenches" front-line workers of many Missouri libraries.

https://www.youtube.com/watch?v=zACEc4f-Cxc

Learning Portfolios

A Learning Portfolio is a self-directed, independent study of a subject that is relevant to the staff member’s job requirements and/or duties.  The topic of the portfolio is selected by the staff member, in consultation with her/his supervisor, and completed within a set time frame.  The portfolios are an excellent way for staff to acquire knowledge of subjects where there is no formal course or ready made instruction available for the person to learn/acquire knowledge on that subject.  Portfolios are also a great way for staff to study subjects that are relevant to their specific duties or needs, or on topics which might not be of interested to the staff as a whole.

The Learning Portfolio Instructions document provides the information needed to complete a Learning Portfolio.  There are two parts to the process, and signatures from the supervisor and staff development coordinator are required for both.  Part 1 is a planning process.  Part 2 is a completion process that includes an Activities and Resources Log. This study must be approved by the staff member’s supervisor and the staff development coordinator of their library system

Although multiple Learning Portfolios may be completed during the 5 year period, a maximum of 40 total hours can be used, with a minimum of 1 hour and a maximum of 20 hours on any single Learning Portfolio.

Completed portfolios will be posted on the staff development coordinators wiki site, and will accessible by staff statewide.

The Process: 

• Staff member decides on a topic and schedules a brief meeting with immediate supervisor to determine if topic is appropriate and relevant to the staff member’s responsibilities or areas of interest.
• If topic is approved by supervisor, the staff member then completes the Learning Portfolio Plan, following the instructions on form.  The staff member then meets with the supervisor to review the information and receive feedback from the supervisor.  Once the staff member and supervisor agree on the project, the supervisor signs the form and then forwards the paperwork to the Staff Development and Training Coordinator. 
• The SD&T Coordinator reviews the Portfolio Plan, and (if necessary) contacts the staff member with questions or suggestions.  If revision is required, the forms will be returned to the staff member and then re-submitted to SD&T.  If revision is not required, the SD&T Coordinator will sign the form and send the original back to the staff member.  A copy of the paperwork will be retained in the SD&T files.
• Staff member begins and completes the project according to the approved timeline.
• Staff member meets with the supervisor to review completed project, and supervisor signs the completion form. The staff member then creates the “Official Record of Continuing Education Activity” form (CEU).
• The signed form and supporting documents are sent to the SD&T Coordinator for approval.  If the Coordinator has questions or concerns about the project, a meeting may be scheduled with the staff member and/or supervisor.  The Coordinator signs the completion form and returns the signed original to the staff member.  A copy of the paperwork will be retained in the SD&T files.
• The staff member will include the title of the activity on the appropriate “Full Record of Earned Continuing Education Units” form as part of the re-certification paperwork.

Librarians and library associates in Maryland can chose to create a Learning Portfolio as an additional means of earning contact hours to meet their continuing education requirements.  

Guidelines for Goals and Intentions Statements

If you are going to request funding for a conference or outside learning event, you need to submit the "Request for Authorization for Leave and-or Expenses to Attend" form (354).  Along with this form, you must submit a "Goals and Intentions Statement," that explains why you want to attend this event.

Your statement may be brief, but should include the following:

1.)    What is the purpose/focus of the conference or training?  Who is the intended audience?  Put this in your own words and connect it to the library, don’t just copy and paste from the website (1-2 sentences are usually fine).  

2.)    Why do you wish to attend the event?   How is it relevant to your job and/or the library?  How will the library benefit from your attendance?  What skills/ideas do you expect to gain from attendance that will improve your job performance and/or customer service? (this section should be the longest and contain the most detail).  Avoid statements that would be true of any attendee at any conference (e.g. “at this conference I’ll represent the Pratt library”) and focus on why YOU should attend this particular event.

You might include:

• Experiences/information gained from prior years' attendance that you have used in your job.  If this is your first time attending you might include information you received from others who attended or what you expect to bring back from the event.
• Specific information/training offered at the event that you cannot receive elsewhere.
• Lists of specific sessions at the event which are relevant to your job, or which prompted your request to attend.
• If committee service is part of your request, you need clearly describe the committee and its goals, and explain how service on this committee benefits the library, the staff, or our customers. 
• If you are a member of the sponsoring organization, or have a membership that entitles you to a discount in registration or other fees, include this information and your membership number in your statement. 

Remember that the goal of this statement is to give the reasons why you wish to attend the conference and how the library staff or customers will benefit from your attendance.   Be specific.  

If you have any questions about your statement,

please contact Staff Development and Training before you submit your paperwork.

Why is Professional Development Important for Librarians and Library Associates?

The continuing education requirement for public librarians and library associates in the state of Maryland is part of the Code of Maryland Regulations (COMAR) under Title 13A.05.04.02, and is the process is the responsibility of the Maryland State Department of Education (MSDE).  Certification is required not only for employment as a librarian/library associate in Maryland, but also for participation in the retirement system.

So this tells us the technical “why,” but not the actual “why” of library professional development.  Often, staff are so focused on the numbers (hours, due dates) that they forget why the requirement is there in the first place.  Professional development and continuing education are crucial to improving library related skills and to the development of the staff member as a professional:  

Education for the contemporary professional no longer ends with diploma, if it ever did. It has been recognized that continuing education strengthens not only knowledge and skills necessary for competent performance but also values and attitudes necessary for the service orientation of a profession.[1]

The ever-changing role of the library requires that the staff also be ever-changing, and ever-improving.  Some estimates show that human knowledge is doubling every 13 months[2], and between 600,000 and 1,000,000 books published every year in the US[3].  The need to learn new technologies, stay relevant, and restructure services based on the needs of our customers requires ongoing professional development. 

Instead of fixating on the number of hours needed, librarians and library associates should focus on gaining knowledge, updating skills, remaining “abreast of trends and developments in the field”[4], and improving both technical and inter-personal skills.  By recognizing that training and development is a “crucial element in ensuring positive user experiences within libraries,”[5]  staff can explore learning as a means of becoming better professionals.  We don’t take classes to get hours; we get hours to remind us that we need to take classes!  

Of course, we have the yearly Full Record reports and SD&T staff to help ensure that you stay on track with your hours, but if our librarians and library associates are constantly improving skills and pursuing educational opportunities, then the 90 hour requirement should take care of itself. 

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[1] Hurych, J. quoted in http://conference.ifla.org/past-wlic/2011/200-cooke-en.pdf

[2] Schilling, David Russell http://www.industrytap.com/knowledge-doubling-every-12-months-soon-to-be-every-12-hours/

[3] Morgan, Nick.  http://www.forbes.com/sites/nickmorgan/2013/01/08/thinking-of-self-publishing-your-book-in-2013-heres-what-you-need-to-know/

[4] Cooke, Nicole A. http://conference.ifla.org/past-wlic/2011/200-cooke-en.pdf

[5] Lockhart, Janine and Sulaiman Majal http://docs.lib.purdue.edu/cgi/viewcontent.cgi?article=1134&context=iatul

City of Baltimore Registration Form and Process

If you are interested in taking one of the classes offered by the City DHR, you need to print the registration form, complete the first page, and get your supervisor to sign, and then send it to SD&T.  If the relevance of the class to your position is not obvious, you also need to submit a goals and intentions statement as well.

The form can be found here:

 http://humanresources.baltimorecity.gov/sites/default/files/Registration_Form_0318_0.pdf

As always, if you have questions contact SD&T.

MLA/DLA 2016 Conference Notes - Unleashing Staff Potential

I attended a program at MLA called “Unleashing Staff Potential” which was presented by Beth Roszkowski and Megan Hunt, from George Mason University.  The presenters created a program where staff members dedicate 1 hour per week to a training that is related to their interests or their job. 

Staff members chose their own training and meet with their supervisors each week for 15 minutes to discuss what they did in the previous week and what they want to do in the next week.  The training was built into their schedules to ensure that it was done, and done while they were at work.  The employees were responsible for identifying trainings that interest them and supervisors also made recommendations.

Their staff is obviously significantly smaller than ours, and this wouldn’t work as a mandatory program right now, but I thought could be a useful model for our staff.

If each of our librarians and library associates did 1 hour of training every other week, or 2 hours per month, then they could easily make their re-certification goal without having to attend day long trainings or leave their locations.  This would be particularly useful in departments that may be understaffed or in smaller braches where staff have difficulty attending classes.  If the librarians and LAs did an hour every week (allowing for vacations and holidays) they could meet the re-certification goal in under 2 years.

Likewise, staff interested in increasing their skills or moving into higher positions could use this model to learn skills that would make them better candidates when these positions become available.  Managers who are interested in developing the skills of their employees might also want to think about this model when creating performance plans.

Just something to think about, and it would be an easy way to get training and explore your interests.

Lisa R. Kenyon

SD&T