WELCOME TO THE STAFF DEVELOPMENT AND TRAINING OFFICE HOMEPAGE.

This learning page is a great place to find information about training, learning portfolios, and get helpful tips on customer service, managing employees, or other library issues. We'll also be posting post-conference reflections and ideas discovered by staff members at programs they attended.

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Sunday, August 4, 2019

ALA Annual - Preservation and archiving

There were several meaningful initiatives regarding preservation, assessing digital collections, and personal digital archiving.   But the session I thought was most feasible and scalable for the Pratt library was Preservation Week 101. In light of memory lab offerings that may be part of future endeavors at Pratt, this session provided examples of programs that introduce preservation topics of interest to a public audience. 

Introduction programs included the following topics:
Saving Family Photos 
What to Do with Digital Photos? 
What to Do with Family Recipes?

These programs might consist of a panel of speakers, some artifacts such as the panelist’s family photos or the librarian’s and the why and how of preserving photos. These kinds of programs can attract public interest and help to determine the focus for a memory lab service. They can also be tied to existing genealogy workshops. The programs can be a precursor to memory lab offerings or standalone without a memory lab.

ALCTS at http://www.ala.org/alcts/preservationweek/howto offers excellent resources, webinars and slide presentations to get started.  Initiating these sessions would help to gauge interest and focus areas as part of a survey/assessment before investing in memory lab equipment.

Rose Anne Ullrich
Information Services

Thursday, August 1, 2019

ALA Annual - Ready, Set, Bank @ Your Public Library

A standout session I attended at this year’s ALA Annual Conference was “Ready, Set, Bank @ Your Public Library,” led by a Capital One rep and librarians from Queens and Houston. I primarily chose to attend this one because I was interested in how a public library might work with a for-profit business to benefit patrons. This session offered so much more than I was expecting, especially in terms of marketing programs to users. 
The goal of this initiative was to promote mobile banking to older adults (don’t call them seniors!) who may be hesitant to embrace new technology. Many of Pratt’s patrons rely on mobile devices to get online and I think we need to consider this for future programming and instructional opportunities. Don’t assume that older customers don’t use digital technology; often, they just need someone to teach them how to use online tools. Most are happy to embrace it so long as it’s relevant to their lives, such as connecting through social media or looking up health information. When it comes to online banking, they often have security concerns. We can address this by promoting the benefits, such as being able to see real time transactions and maintaining privacy and independence. 

Libraries are an ideal setting to reach these customers and I appreciated that the videos and resources are not brand-specific. The resources only mention “the bank”, not Capital One specifically. The libraries they partnered with were able to benefit from their extensive market research and implement microlearning in short videos the bank created. The program has expanded to include lesson plans in Spanish. These focus less on technology skills and more on the banking system in the U.S. The Capital One representative mentioned that any of their banks could possibly offer trainings at our branches. For more information, head to www.readysetbank.org 

If you weren’t able to make ALA this year, you can read a digital copy of the American Libraries’ wrap-up issue here: https://t.co/rxXIq8eNXT 

Katy Troeschel
Social Science and History Department