Language Line
How to access 24/7 interpretation services to help your customers.
Desktop Display - Written statement explaining that interpreters are available.
Partnering with an Interpreter - Instructions on facilitating a conversation
Quick Reference Guide - a handy overview
All documents are available on the shared drive at S: > Training>Language Line
Resources to help staff provide information and assistance:
- Outreach Team PowerPoint - an overview of the office's services and resources shared with EPFL staff April 2021
- Outreach Card - to share with homeless patrons or others needing information
- FAQ About Homelessness - answers to 15 frequently asked questions
- How to Pack a Care Kit - 5 things a homeless person could use
- Journey Home sign - phone number and information about texting a donation
- Text Donation Sign - phone number to donate via text
Original presentation:
Topic: Introduction to Homelessness Resources
Date: Apr 29, 2021 09:46 AM Eastern Time
Speakers: Michael Stafford and Jessi Stevens, Mayor's Office of Homeless Services
Below is the link for the program, but please note that the beginning of the recording is missing, but it picks up at the end of Michael's introduction.
Passcode: *0i7$3Xq
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