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This learning page is a great place to find information about training, learning portfolios, and get helpful tips on customer service, managing employees, or other library issues. We'll also be posting post-conference reflections and ideas discovered by staff members at programs they attended.

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Thursday, June 4, 2015

MLA/DLA 2015 Data Mining Craft

Maryland Library Association/Delaware Library Association 2015 Conference
May 6-8, 2015

Data Mining Craft

The session on data mining at the 2015 Maryland Library Association Conference explored the legal, ethical and privacy issues related to the collection of data, and challenged the audience to consider the library’s role in its collection and dissemination. The presenter, Carrie Gardner, stated that when it comes to the use of electronics, the amount of freedom you enjoy is inversely proportional to how much time you are willing to expend. An example is having an online vendor make recommendations based on your purchasing habits rather than performing multiple searches. She also pointed out that individuals are covered by different laws depending on the country or state they reside in.

Issues that directly involve libraries include keeping track of what people read and library computer usage. Even if the library does not collect this information, security cameras are recording much of this activity. Librarians have been asked by some patrons to collect this information so they can keep track of what they have read while others do not want this information retained. Libraries need to be aware that they are not required to collect Personally Identifiable Information (PPI), but if they do they are subject to subpoena. Even libraries that say they do not retain this information are being approached by vendors, and consider subscribing to, products that collect data for the purpose of making better purchasing recommendations. 

It is very difficult to completely go off the grid. Even if you use only cash, and do not use the Internet, a cell phone or EZ Pass, you are still being recorded by cameras. Facial recognition software has become more sophisticated and has been touted as helping to identify the Boston Marathon bombers. Medical information is shared by health organizations, and friends and associates often post your picture online without your knowledge.

Carrie presented the subject in a way that was engaging and challenging while managing to be balanced and fair about the myriad of issues. After going over my notes, I’m considering posting this anonymously.

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