WELCOME TO THE STAFF DEVELOPMENT AND TRAINING OFFICE HOMEPAGE.

This learning page is a great place to find information about training, learning portfolios, and get helpful tips on customer service, managing employees, or other library issues. We'll also be posting post-conference reflections and ideas discovered by staff members at programs they attended.

Subscribe to the blog to get updates when ideas are posted.

Thursday, January 23, 2020

Top 5 Tips for Networking at Conferences

One of the best things about conferences is meeting new people and making connections.  Here are 5 tips to help make the most of this opportunity.

- Take your business cards with you and have them handy at all times.  This is a quick way to share information with new people, and also to enter give-away events during sessions.  Many conferences are using QR codes on name badges, but physical cards are still a great way to make connections.

- If you take someone's business card, take a minute to jot a few notes on the back - who is this person, where did you meet, what did you discuss, what is your followup, or even a physical description in case you run into them later.

- If the conference has a "meet to eat" option, where you sign up to go out for meals, then sign up for these.  It's a great way to meet people in a more casual atmosphere but still with the conference connection.  Also great if you are the only one from your system at the event.

- Sit with someone new in breakout sessions and at meals, especially if you are with other staff members from your system.  Don't huddle together in a group, spread out and say hello.

- Get in a line.  Meal lines, registration, even lines for the bathroom are great places to meet people in a natural way and this has the advantage of limited time to talk so you won't get stuck in an awkward conversation.

Bonus tip -- Look up from your phone at meals and before breakout sessions.  Look around and try to meet the people sitting near you, rather than sitting with your head down and ignoring everyone. 

Friday, January 3, 2020

Top Five Qualities of a Successful Goals and Intentions Statement

Your Goals and Intentions Statement doesn't have to be long, but it does need to have all of the necessary information.  Here are the top five aspects of a well-written Goals and Intentions Statement:


  1. The statement briefly describes the event, its intended audience, and its purpose (2-3 sentences maximum)
  2. The requesting staff member clearly demonstrates their interest in the event/program and why they wish to attend.
  3. A clear connection is made between the purpose of the training/conference and the position of the staff member.
  4. The statement includes information about what the staff member hopes to learn at the program.
  5. The staff member explains what she/he/they want to do with the information learned at the event once they return to the library.


Here's what it might look like all together:



I would like to attend the MLA/DLA Joint Library Conference in Cambridge, MD from May 1-3, 2019  The MLA conference brings together library staff from across Maryland to discuss relevant topics and issues. 



There are many programs offered at this year’s conference that would benefit the library, the HR department, and the SD&T office.  On Wednesday morning, there is a pre-conference on making sense of library management.  This program will be very helpful when we start to plan the new EPFL leadership program.   

On Thursday, there are programs supporting inclusion at the library, as well as creating engaging multimedia and updates on statewide MLA programs.  There is also a program discussing methods for teaching adults, which might offer new information that would support our program offerings.  

On Friday, there is a program about teaching online, which is something I’d like to start doing in the future to expand SD&T programming, as well as a program on getting staff to advocate for their library.

The sessions offered at the MLA conference this year will support and contribute to the programs offered by SD&T in the upcoming year.  I will also be sharing the leadership program information with other HR staff at an upcoming meeting, and updating them on various state-wide issues we've been discussing this year.



Thursday, November 21, 2019

MLA Conference Dates set for 2020

The MLA/DLA annual conference will be held from May 6-8, 2020 at the Hyatt Regency in Cambridge, Maryland.

The theme for this year is "Into the Roaring Twenties" and a full schedule of preconferences, keynote speakers, and breakout programs is scheduled.  

Watch for more information on the conference website https://www.mladlacon.com/

We'll be announcing the application deadlines as soon as the registration information is posted.

Tuesday, September 17, 2019

ALA Mid-Winter deadline is November 8

November 8 is the deadline for all Pratt staff who wish to request funding to attend the ALA Mid-Winter Conference in Philadelphia.  Please have your signed paperwork to us by that date so that we can meet the early bird deadline.

  • Be sure to include your ALA membership number with your request, and your login and password  if you want us to complete your registration.
  • If you are also a member of MLA, please include your MLA membership number, as we can get an additional discount for MLA members.
  • The forms and instructions are available on the SD&T blog "Forms" page.  Download the forms you need and remember to save copies for yourself.

If you have any questions, please contact us and we'll be happy to walk you through the forms and/or the process.

Thursday, September 5, 2019

ALA sponsored scholarships

ALA also has a number of scholarship opportunities.   Please see the following link for an announcement about their graduate program scholarship opportunities: 

http://www.ala.org/news/member-news/2019/09/accepting-scholarship-applications. 

The deadline for applications is March 1, 2020.

Sunday, August 4, 2019

ALA Annual - Preservation and archiving

There were several meaningful initiatives regarding preservation, assessing digital collections, and personal digital archiving.   But the session I thought was most feasible and scalable for the Pratt library was Preservation Week 101. In light of memory lab offerings that may be part of future endeavors at Pratt, this session provided examples of programs that introduce preservation topics of interest to a public audience. 

Introduction programs included the following topics:
Saving Family Photos 
What to Do with Digital Photos? 
What to Do with Family Recipes?

These programs might consist of a panel of speakers, some artifacts such as the panelist’s family photos or the librarian’s and the why and how of preserving photos. These kinds of programs can attract public interest and help to determine the focus for a memory lab service. They can also be tied to existing genealogy workshops. The programs can be a precursor to memory lab offerings or standalone without a memory lab.

ALCTS at http://www.ala.org/alcts/preservationweek/howto offers excellent resources, webinars and slide presentations to get started.  Initiating these sessions would help to gauge interest and focus areas as part of a survey/assessment before investing in memory lab equipment.

Rose Anne Ullrich
Information Services

Thursday, August 1, 2019

ALA Annual - Ready, Set, Bank @ Your Public Library

A standout session I attended at this year’s ALA Annual Conference was “Ready, Set, Bank @ Your Public Library,” led by a Capital One rep and librarians from Queens and Houston. I primarily chose to attend this one because I was interested in how a public library might work with a for-profit business to benefit patrons. This session offered so much more than I was expecting, especially in terms of marketing programs to users. 
The goal of this initiative was to promote mobile banking to older adults (don’t call them seniors!) who may be hesitant to embrace new technology. Many of Pratt’s patrons rely on mobile devices to get online and I think we need to consider this for future programming and instructional opportunities. Don’t assume that older customers don’t use digital technology; often, they just need someone to teach them how to use online tools. Most are happy to embrace it so long as it’s relevant to their lives, such as connecting through social media or looking up health information. When it comes to online banking, they often have security concerns. We can address this by promoting the benefits, such as being able to see real time transactions and maintaining privacy and independence. 

Libraries are an ideal setting to reach these customers and I appreciated that the videos and resources are not brand-specific. The resources only mention “the bank”, not Capital One specifically. The libraries they partnered with were able to benefit from their extensive market research and implement microlearning in short videos the bank created. The program has expanded to include lesson plans in Spanish. These focus less on technology skills and more on the banking system in the U.S. The Capital One representative mentioned that any of their banks could possibly offer trainings at our branches. For more information, head to www.readysetbank.org 

If you weren’t able to make ALA this year, you can read a digital copy of the American Libraries’ wrap-up issue here: https://t.co/rxXIq8eNXT 

Katy Troeschel
Social Science and History Department